Support Specialist (Business) Work from home| Apply now
About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we’re not done yet.
As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 6000+ people working around the world, from our great offices or remotely, on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀
We’re looking for customer support superstars to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers.
If you don’t see your long term future in customer support, that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫
👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.
What You’ll Be Doing
- Providing our users with an outstanding customer experience – it’s part of our mission to make Revolut users feel secure whilst using our service
- Providing excellent customer service via our in-app live chat, phone, and email
- Representing Revolut online at all times
- Collaborating with other teams internationally to tackle customer issues
What You’ll Need
- Excellent English language skills, both verbal and written
- A Bachelor’s degree or equivalent
- 2+ year of customer support experience in financial services or banking , preferably with 1+ year assisting corporate customers (B2B)
- Strong communication skills with the ability to simplify complex issues for easy understanding
- Proficient numeracy, IT, and analytical skills
- The ability to work effectively both independently and within a team
- Strong time management skills, with the ability to prioritise tasks and meet targets
- Cultural awareness and experience working with a diverse customer base
- Stable, reliable, high-speed internet connection
Nice to have
- Fluency in multiple languages
- A familiarity with the FinTech industry and related products
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates: https://www.revolut.com/legal/data-privacy-for-candidates for details on our data handling practices during your application.
