HCLTech Hiring for 12th Pass/ B.Sc / B.Com/B.A

HCLTech Walk-in Drive 2023 – Overview

• Company – HCLTech Walk-in
• Roles – International US Voice /Technical Support
• Qualification – 12th Pass/ B.Sc / B.Com/B.A
• Location – Noida/Bangalore
• Work Experience – 0 – 1 years
• Salary – 4LPA – 6LPA

ABOUT HCLTECH COMPANY

HCL Technologies, commonly known as HCL Tech, is a global information technology services and consulting company headquartered in Noida, India. Established in 1976, the company has emerged as one of the leading IT services providers worldwide. HCL Tech offers a diverse range of services, including software development, infrastructure management, cybersecurity, cloud computing, and digital transformation solutions. With a customer-centric approach and a focus on innovation, HCL Tech has built long-standing relationships with clients across various industries. The company is known for its “Employees First, Customers Second” philosophy, emphasizing the importance of its workforce in delivering exceptional value to clients. HCL Tech’s commitment to driving business success through technology solutions has positioned it as a key player in the global IT services landscape.

HCLTech Walk-in Drive 2023 – Roles & Responsibilities For International US Voice

• Customer Support: Professionals in International US Voice roles are responsible for providing customer support to clients based in the United States. This involves addressing inquiries, resolving issues, and ensuring a positive customer experience through clear and effective communication.
• Inbound and Outbound Calls: Handling inbound and outbound calls is a key responsibility. This includes answering incoming calls from customers, addressing their needs or concerns, as well as making outbound calls for tasks such as follow-ups, surveys, or sales calls.
• Problem Resolution: Effectively identifying and resolving customer problems is crucial. International US Voice representatives need to troubleshoot issues, provide accurate information, and ensure that customer concerns are resolved in a timely and satisfactory manner.
• Product or Service Information: Providing detailed information about products or services is part of the role. Professionals must be knowledgeable about the offerings, pricing, and features to assist customers with their queries and guide them in making informed decisions.
• Quality Assurance: Ensuring the quality of customer interactions is essential. International US Voice professionals are often required to adhere to quality standards, follow scripts or guidelines, and undergo training to maintain a high level of service consistency and customer satisfaction.

HCLTech Walk-in Drive 2023 – Roles & Responsibilities For Technical Support

• Issue Diagnosis and Resolution: Technical Support professionals are responsible for diagnosing and resolving technical issues reported by customers. This involves understanding the problem, troubleshooting hardware or software malfunctions, and providing step-by-step guidance or solutions.
• Customer Assistance: Providing assistance to customers in a clear and understandable manner is a key responsibility. Technical Support teams must offer effective communication, ensuring that customers, who may not have technical expertise, comprehend the solutions or troubleshooting steps.
• Documentation: Maintaining detailed records of customer interactions, including the issues reported and the solutions provided, is crucial for tracking patterns, improving processes, and creating a knowledge base for future reference.
• Remote Assistance: Technical Support professionals often need to provide remote assistance to customers by accessing their systems to troubleshoot and resolve issues. This requires the ability to guide customers through the process or take control of their systems with their consent.
• Product Knowledge and Training: Staying informed about the latest products, software updates, and technological advancements is essential. Technical Support teams often participate in ongoing training sessions to enhance their product knowledge and keep up with the evolving technology landscape. They may also be involved in training end-users on new features or updates.

HCLTech Walk-in Drive 2023 – Skills Required

• Technical Proficiency: A solid foundation in technical knowledge is essential. Technical Support professionals should be well-versed in the products, software, and systems they are supporting, enabling them to diagnose and resolve issues effectively.
• Problem-Solving Skills: The ability to analyze and solve complex problems efficiently is a critical skill in technical support. Professionals should be adept at troubleshooting issues, identifying root causes, and implementing effective solutions.
• Communication Skills: Clear and effective communication is key when interacting with customers who may not have a technical background. Technical Support professionals must convey complex technical information in a way that is understandable to the end-user, fostering a positive customer experience.
• Patience and Empathy: Dealing with users who are experiencing technical difficulties can be challenging. Patience and empathy are crucial skills, helping professionals to understand the user’s frustration and provide support in a reassuring and supportive manner.
• Adaptability: The technology landscape is dynamic, with constant updates and new developments. Technical Support professionals should be adaptable, willing to learn new technologies, and quickly adjust to changes in the systems or products they support.

HOW TO APPLY FOR HCLTECH WALK-IN DRIVE 2023 ?

To apply for the HCLTech Walk-in Drive 2023 Interview Candidate need to walk in to the Venue that is given below.

FOR Noida LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Role	International US Voice
Experience	0 – 1 years
Contact	Aman Chhabra ( 9911137500 )
Date	2nd December
Time	11.00 AM – 4.00 PM
walk-in Address:	A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59)

FOR Bangalore LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Role	Technical Support
Experience	0 – 1 years
Contact	Harini M
Date	2nd December
Time	9.30 AM – 5.30 PM
walk-in Address:	ITPL SEZ, Aviator Building, 5th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066, India