Support Specialist – English|Revolut\Work from home
Revolut · India Reposted 7 hours ago · 93 applicants
- RemoteMatches your job preferences, workplace type is Remote. Full-timeMatches your job preferences, job type is Full-time. Entry level
About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we’re not done yet.
As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 6000+ people working around the world, from our great offices or remotely, on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀
We’re looking for a customer support superstar to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers.
If you don’t see your long term future in customer support, that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫
👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.
What You’ll Be Doing
- Providing our users with an outstanding customer experience to make Revolut users feel secure whilst using our service
- Providing excellent customer service via our in-app live chat, phone, and email
- Representing Revolut online at all times
- Collaborating with other teams internationally to tackle any customer issues
What You’ll Need
- Fluency in English (minimum C1)
- A Bachelor’s degree or equivalent
- Excellent communication skills
- The ability to explain complex issues in an easy and understandable manner
- Strong writing skills and great numeracy and IT skills
- Strong attention to detail and analytical skills
- Empathy and love for helping people
- To be driven, self-motivated, and a highly flexible team player
- An independent, problem-solving attitude
Nice to have
- Prior customer support experience
- Fluency in multiple languages
